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If any of this documentation is not clear, or you have a question not asked here, don’t hesitate to create a new support ticket at our support portal: https://pghat.atlassian.net/servicedesk/customer/portal/2

How to apply a ticket template to a new Issue in JIRA

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Then don’t hesitate to create a new ticket at our support portal: https://pghat.atlassian.net/servicedesk/customer/portal/2